Privacy Policy

Last updated: April 2026

Introduction

Valet Vet Mobile Veterinary Services, PLLC ("Valet Vet," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (valetvet.com), use our services, or interact with us.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, home address, and other contact details you provide when booking an appointment or submitting a form.
• Pet Information: Your pet's name, species, breed, age, medical history, and health records.
• Payment Information: Credit card details and billing information processed through our secure payment providers. We do not store full credit card numbers on our systems.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.
• Photos and Media: Photographs taken during veterinary visits, only with your express consent.

How We Use Your Information

We use the information we collect to:

• Schedule and manage veterinary appointments
• Provide veterinary care and maintain medical records for your pets
• Communicate with you about appointments, treatment plans, and follow-up care
• Process payments and send invoices
• Improve our website, services, and client experience
• Send promotional communications (only with your consent; you may opt out at any time)
• Comply with legal and regulatory requirements

How We Protect Your Information

We implement administrative, technical, and physical security measures to protect your personal information. Payment processing is handled by PCI-compliant third-party providers. Access to client records is restricted to authorized veterinary staff on a need-to-know basis.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Veterinary laboratories and specialists: When required for your pet's diagnostic testing or referral care.
• Payment processors: To process transactions securely.
• Legal authorities: When required by law, regulation, or legal process.
• Service providers: Third-party vendors who assist with website hosting, email communications, or business operations, bound by confidentiality agreements.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal record-keeping requirements)
• Opt out of promotional communications at any time

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Valet Vet Mobile Veterinary Services, PLLC
Greater Phoenix Metro Area, Arizona
Phone: 623-738-2738
Email: admin@valetvet.com